Hiring: Strategic Client Success Manager, Legal Company: Intapp Location: Charlotte, NC Job Posted Time: 2026-09-17 10:36:22 Employment Type: Remote Target Skills & Keywords : Change Management About the job Experience: •8+ years of experience in client success, solution advisory, or consulting roles serving professional services firms, ideally in the legal industry. Required Skills: •Serve as the primary point of accountability for client health across your portfolio, translating adoption data, business outcomes, and engagement signals into clear, actionable success plans. •Identify at-risk accounts early and lead the response — whether that's a remediation plan, an expanded use case, or an executive escalation — to protect and grow the client relationship. •Align with Account Managers to ensure success plans, commercial priorities, and relationship milestones are coordinated. •Drive proactive, outcome-focused engagement with assigned accounts. •Participate in and contribute to client business reviews, presenting health and adoption metrics alongside recommendations. •Serve as a subject matter expert in Intapp Time and Billstream with the ability to apply generalist knowledge across the broader Compliance and Intapp product lines. •Consult with clients post-deployment to ensure they capitalize on all available solution features and that implemented solutions meet their organizational needs. •Build a visible presence as a trusted advisor in the market through user group leadership, active participation in Intapp's client community, and thought leadership at industry conferences and events. Qualifications: •Operational familiarity with practice management systems as they relate to compliant timekeeping and billing workflows. •Exposure to financial management systems such as Elite 3e or Aderant. •Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. •Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. •Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!