Hiring: Store Operations Manager (GM) Company: Insomnia Cookies Location: Manchester, NH Job Posted Time: 2026-09-10 14:43:53 Target Skills & Keywords : Insomnia About the job Experience: •Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia •Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift •Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark •Talent & Team Development •Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers Required Skills: •As a Bakery Operations Manager at Insomnia Cookies •, you’re not just managing a bakery. You’re building a team, creating the experience our guests come back for and owning the results of your business. •You’re the leader, setting the standard for your team, your guests, your cookies, and your results. You’ll hire and develop great people, create an environment where they can thrive, deliver an exceptional guest experience, and drive the sales and operational results your bakery is expected to achieve. •If you love developing people, driving results, delivering great experiences, and making things happen in a fast-paced environment, you’ll fit right in. And as Insomnia grows, you’ll have plenty of opportunity to grow with us. •Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success •Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution •Own scheduling and labor execution, balancing the needs of your team with the needs of the business •Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls Qualifications: •3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment •Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday) •A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you •A track record of hiring, coaching, developing, and retaining great teams •A natural sense of hospitality and commitment to delivering an exceptional guest experience •Strong business acumen and the ability to understand performance, set priorities, and turn goals into action •Strong communication, organization, and problem-solving skills •Comfort learning and using restaurant/retail technology and business systems •Demonstrated capacity to obtain any required food safety certifications applicable to the location •Demonstrated capacity to perform the essential functions of the position with or without reasonable accommodation Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!