Hiring: State National Claims Supervisor Company: Markel Location: Bedford, TX Job Posted Time: 2026-09-15 11:27:01 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •2+ years supervisory/management experience Required Skills: •Supervise the daily activities of staff, including setting performance standards and monitoring performance •Assist manager in planning, coordinating and distributing claims workflow •Assist staff with interpreting account insurance coverage in order to settle claim •Resolve escalated complaints and answer questions from clients regarding services and procedures •Provide account analysis and audits •Assist with establishing service benchmarks and reporting on performance measurements •Assist in researching and recommending new processes for improving departmental procedures •Assist manager in hiring, training, development and retention of staff Qualifications: •Intermediate Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required •Excellent verbal and written communication skills •Excellent time management and organizational skills •Demonstrated capacity to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems •Demonstrated capacity to consider the relative costs and benefits of potential actions and choose the most appropriate one •Demonstrated capacity to motivate, develop, and supervise people as they work •Knowledge of Collateral Protection Insurance and other products preferred •Knowledge of policy forms and account insurance coverage •Knowledge of principles and processes for providing customer service •Knowledge of administrative and clerical procedures and systems Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!