Hiring: Staff Technical Product Manager Company: Chewy Location: Bellevue, WA Job Posted Time: 2026-09-10 11:34:52 Target Skills & Keywords : Machine Learning, Product Management, Product Strategy, Systems Integration About the job Experience: •8+ years of product management, technical product management, or comparable experience delivering technically complex products, platforms, or data-intensive systems. Required Skills: •As a Staff Technical Product Manager, you will set the product vision for a large customer care platform. You will bring clarity to ambiguous technical problem spaces, connect technical investments to customer and business outcomes, and anticipate the foundational capabilities needed to support future scale. •Set the vision for a large system or platform: Define and champion the long-term product vision for a substantial customer care product with an interconnected set of sytems. Bring clarity to ambiguous technical opportunities and ensure the strategy supports evolving customer, agent, business, and platform needs. •Own product strategy and roadmaps: Lead the development and authorship of your area’s product strategy, including its contribution to Chewy’s three-year planning. Build and own annual and multi-quarter roadmaps that connect technical investments to broader portfolio and enterprise priorities. •Anticipate scale and platform needs: Proactively identify future capacity, performance, reliability, security, observability, data-quality, and extensibility requirements. Scope foundational work before immediate demand emerges and ensure near-term decisions support long-term platform success. •Shape technical direction across domains: Partner with senior engineers, architects, data scientists, and machine learning experts to establish technical direction across interconnected domains. Influence architecture and design patterns that align with product strategy, system performance, and long-term maintainability. •Improve platform coherence: Identify opportunities to consolidate systems, reduce unnecessary complexity, improve reuse, and strengthen shared capabilities. Guide build-versus-buy decisions and contribute to organizational standards for platform selection, integration, monitoring, and support. •Guide architectural tradeoffs: Make product-scope decisions informed by system architecture, technical dependencies, technical debt, and organizational risk. Thread architectural decisions across upstream and downstream systems and ensure teams understand their broader platform implications. •Lead customer-centric innovation: Guide teams toward customer- and agent-centered innovation across technical domains. Use evolving customer behavior, operational insights, market trends, and system data to identify opportunities for personalization, intelligent automation, and data-driven improvement. Compensation: •$166,000 - $265,000 / year •In addition, this position is eligible for 401k and a new hire and annual equity grant Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!