Hiring: Staff, Technical Account Manager Company: Twilio Location: United States Job Posted Time: 2026-09-10 11:22:40 Employment Type: Remote Target Skills & Keywords : AI, C#, Java, JavaScript, Node.js, PHP, Python, REST, RESTful, React, SSL, Slack, TLS, Twilio, Zoom About the job Experience: •10+ years of relevant experience Required Skills: •Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. •Interface directly with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. •Partner cross-functionally with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. •Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications: •Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! •6 to 10+ years of relevant experience •Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. •Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux •Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. •High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums •Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. •Have an inquisitive mind to understand how things work •Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. •Excellence in task prioritization and evaluation of situational urgency. Compensation: •$116,960 - $146,200 / year •This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!