Hiring: Staff Technical Account Manager Company: Dolby Laboratories Location: Burbank, CA Job Posted Time: 2026-09-10 17:58:50 Employment Type: Full-time Target Skills & Keywords: Technical Account Management, Video Streaming, Customer Onboarding, System Integration, QoE, Latency, Error Rates, AI-Driven Monitoring, Technical Roadmap, Engineering Collaboration, Project Orchestration Experience: - Senior-level experience in technical account management or a similar customer-facing engineering role - Proven track record of owning the technical relationship throughout the entire customer lifecycle, from onboarding to ongoing optimization - Experience acting as the primary bridge between customer engineering teams and internal core engineering, system integration, and operations teams - Experience partnering closely with Customer Success Managers (CSMs) to ensure holistic account health - Background in video streaming, audio, video, and real-time communication solutions preferred Required Skills: - Strategic technical implementation and project orchestration for new strategic customer onboarding - Ability to partner with Delivery Engineering to define project timelines, manage technical workstreams, and oversee integration plan execution - Joint success planning with CSM to ensure long-term business goals are technically feasible - Technical health ownership: proactive monitoring of account performance (QoE, latency, error rates) using internal dashboards and AI-driven monitoring agents - Strong engineering-to-engineering collaboration and communication skills - Ability to provide technical roadmaps and guardrails supporting customer strategic expansion plans Qualifications: - Demonstrated ability to serve as a technical architect and long-term partner for strategic video accounts - Capability to own technical integrity, operational stability, and long-term technical roadmap without commercial or renewal negotiation responsibilities - Strong understanding of video streaming technologies and customer infrastructure integration - Excellent problem-solving and proactive issue identification skills Compensation: - Excellent compensation and benefits offered (specific range not provided) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!