Hiring: Staff Salesforce Enterprise Engineer-Service Cloud Company: The Trade Desk Location: New York, United States Job Posted Time: 2026-09-10 09:44:46 Target Skills & Keywords : Apex, CI/CD, REST, RESTful, Salesforce About the job Experience: •12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud. Required Skills: •Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud. •Architect and implement scalable, reusable Apex components, LWC components, and design patterns. •Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case-routing systems). •Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes. •Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools. •Partner cross-functionally with Product and Support teams to translate business needs into reliable technical solutions. •Review and enforce best practices around security, sharing models, governor limits, and test coverage. •Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers. Qualifications: •BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud. •Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows. •In-depth knowledge of data model design, triggers, batch jobs, and asynchronous processing. •Applied hands-on capability in Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration. •Demonstrated success in shipping production-grade code at scale. •Excellent communication and cross-functional collaboration skills. •Custom MCP Tooling Experience strongly preferred. •Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred. •The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!