Hiring: Staff Product Manager - Enterprise AI Company: Twilio Location: United States Job Posted Time: 2026-09-10 11:22:40 Employment Type: Contract / Remote Target Skills & Keywords : AI, Embedded Systems, LLM, NetSuite, Product Management, Product Strategy, Risk Management, SQL, Salesforce, Stakeholder Management, Twilio, User Experience, Workday, Zendesk About the job Experience: •7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech) •At least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech) Required Skills: •Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements. •Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy. •Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function. •Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms, contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences. •Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all use cases. •Stakeholder Management & Adoption •Partner cross-functionally with business leaders across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps. •Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences. Qualifications: •Comprehensive expertise in at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems •Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy •Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI •Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions •Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment •Demonstrated success delivering measurable business impact through product innovation and operational efficiency •Bachelor's degree or equivalent experience •Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems •Operational familiarity with sales methodologies, support best practices (ITIL), operational excellence frameworks, finance best practices (financial close, procurement, FP&A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration) •Background in building internal tools, operational dashboards, or productivity platforms for business functions Compensation: •$155,520 - $194,400 / year •This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!