Hiring: Staff Product Designer, Customer & Partner Experience (CPEX) Company: ServiceNow Location: Chicago, IL Job Posted Time: 2026-09-10 12:57:13 Employment Type: Remote Target Skills & Keywords : Design System, Figma, Information Architecture, Product Development Lifecycle, Product Management, SaaS, ServiceNow, User Experience About the job Experience: •8+ years in digital product design with strong expertise in both B2B SaaS and B2C design Required Skills: •Join us to put AI to work for people. •Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ Qualifications: •Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members) •Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution •Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams •Demonstrated capacity to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences •Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches •Demonstrated capacity to synthesize research insights and user feedback into actionable design direction and vision refinements •Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities •Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives •Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems •BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields Compensation: •$149,800 - $262,200 / year •Flexible work environment (work from home / hybrid options) •Plus equity (when applicable), variable/incentive compensation and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!