Hiring: Staff Operational Support Engineer Company: Dolby Laboratories Location: Atlanta, GA Job Posted Time: 2026-09-14 17:58:49 Employment Type: Full-time Target Skills & Keywords: Operational Support, L2 Support, Live Video Streaming, Incident Management, Infrastructure as Code, Terraform, Helm, Kubernetes, GitOps, CI/CD, AI-Driven Operations, Automation, CDN, DRM, WebRTC, VOD Playback, Ad Insertion Experience: - Hands-on experience in production operations and incident ownership for live video streaming, ads, player, and real-time delivery platforms - Proven track record of taking end-to-end ownership of customer-impacting production incidents - Experience operating directly on production systems and leading live incident resolution - Background acting as operational bridge between Support, Engineering, DevOps, and customers during high-impact live events - Customer-facing role experience focused on incident ownership, production operations, automation, and operational scalability Required Skills: - Troubleshooting and resolving complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services - Operating directly on production environments including configuration changes, CDN adjustments, and corrective actions - Executing mitigations and emergency changes during live incidents - Leading or contributing to live incident bridges involving customers, internal teams, and partners - Providing clear, timely communication during incidents including status updates and customer-facing explanations - Working fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments - Leveraging tools and frameworks such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines - Using IaC as primary mechanism for safe, auditable, and repeatable operational changes - Collaborating with Engineering and DevOps to improve deployment reliability and operational safety - Validating and executing infrastructure or configuration changes through codified workflows - Leveraging AI tools and automation to enhance operational efficiency and incident response - Contributing to and using AI-assisted incident triage and classification, automated runbook execution, AI-based pattern detection across incidents, and intelligent alert correlation and noise reduction - Using AI to generate or improve incident communications and accelerate troubleshooting Qualifications: - Experience in operational support (L2) for 24/7 live video streaming, ads, player, and real-time delivery platforms - Strong understanding of production operations, incident management, and automation - Ability to work in a collegial culture with challenging projects - Flexible work approach supporting where, when, and how you do your best work Compensation: - Excellent compensation and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!