Hiring: Staff Forward Deployed Engineer, HLS Company: Talkdesk Location: Bellevue, WA Job Posted Time: 2026-09-15 10:42:25 Target Skills & Keywords : Epic Systems, JavaScript, Python, RAG, Systems Integration, TypeScript, Webhooks About the job Experience: •6-10 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions. •10 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions. Required Skills: •Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale. •Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality. •Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects. •Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction. •Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery. Qualifications: •Minimum of 6-10 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions. •Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience. •Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks. •Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code. •Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments. •Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes. •Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams. •Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!