Hiring: Staff Customer Success Manager (R5645) Company: Shield AI Location: Washington, DC Job Posted Time: 2026-09-10 10:33:14 Employment Type: Full-time Target Skills & Keywords : AI About the job Experience: •8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders! •8+ years of experience in customer success or account management. •3+ years of experience working with large enterprise customers. Required Skills: •This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders! •Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work. •The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals. •Build and maintain strong relationships with customers •Act as the primary point of contact for customer onboarding, training, offboarding and renewals •Develop and implement customer success plans •Conduct regular reviews to ensure customers are achieving their goals •Partner cross-functionally with sales and product teams to address customer needs and feedback Qualifications: •Bachelor's degree in business, engineering, or a related field. •Proven experience in revenue renewal and retention for multi-million-dollar contracts. •Excellent communication and project management skills. •Strong problem-solving skills and the ability to think strategically. •Demonstrated capacity to work in a fast-paced, dynamic environment. •In-depth knowledge of AI and robotics technology. •Operational familiarity with the defense aviation industry. •Operational familiarity with developer facing software products. •Certification in project management. •Certification in customer success management. Compensation: •$110,000 - $170,000 / year •Pay within range listed + Bonus + Benefits + Equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!