Hiring: Staff Cloud Support Engineer Company: Crusoe Location: San Francisco, CA Job Posted Time: 2026-09-03 14:51:00 Target Skills & Keywords : Firmware, Kubernetes, Linux, Node.js, Terraform About the job Experience: •8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles. Required Skills: •As a Staff Cloud Support Engineer •, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. •You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus. •You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally. •What You’ll Be Working On •Technical Leadership & Escalations •Serve as highest-level escalation point for complex P1/P0 incidents. •Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers. Qualifications: •Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures. •Support complex AI workloads (training + inference) with performance tuning and observability improvements. •Act as technical advisor during high-risk customer incidents. •Deliver executive-ready RCAs with clarity and confidence. •Drive trust through transparency and technical depth. •Define SOPs and technical standards for support excellence. •Partner with Enablement to raise the technical bar across the organization. •Deep Kubernetes operational experience (CKA-level or higher). •Strong networking knowledge: Infiniband, RDMA, RoCE, SDN. Compensation: •$156,000 - $190,000 / year •Paid time off & paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!