Hiring: SRC Operation Manager Company: Activated Insights Location: Idaho Falls, ID Job Posted Time: 2026-09-16 14:16:57 Employment Type: Full-time Target Skills & Keywords : Data Pipeline, HIPAA, Microsoft Office, SaaS, Segment About the job Experience: •40+ years of experience forging lasting partnerships across the healthcare industry. Required Skills: •The plays a vital role in supporting the day-to-day operational effectiveness of the Satisfaction Research Center. This position owns workforce planning and scheduling, timekeeping and payroll administration, mail operations, KPI reporting, systems coordination, and operational process improvement. •Help ensure that staffing, systems, and processes support the accurate and timely completion of surveys while identifying opportunities to improve productivity, quality, and cost efficiency across both call centers. •Mail Process Management •Own inbound and outbound mail processes for locations where surveys are mailed directly rather than routed through a third party, ensuring accuracy and timeliness. •Manage the mail-house vendor relationship, including vendor performance, service levels, issue resolution, and overall cost management. •Scheduling and Workforce Management •Maintain team schedules, including schedule-change requests and floor-lead schedules. •Ensure terminated employees are promptly removed from active schedules and workforce-tracking systems. Qualifications: •Strong organizational and time-management skills, with the ability to manage multiple daily, weekly, and monthly responsibilities. •Strong attention to detail and a commitment to maintaining accurate workforce, payroll, and operational data. •Strong problem-solving skills and a process-improvement mindset. •Demonstrated capacity to analyze operational information, recognize trends, and recommend practical solutions. •Demonstrated capacity to collaborate effectively with SRC leadership, IT, HR, Talent, Finance, and external vendors. •Clear written and verbal communication skills. •Demonstrated capacity to work independently and maintain ownership of recurring operational processes. •Proficiency with Paycom, Vicidial, and Microsoft Office Suite. •Knowledge of Remark scanning software is preferred. •Previous experience supporting a call center, survey operation, or similar high-volume environment is preferred. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!