Hiring: Sr. Zendesk Developer Company: Lyra Health Location: United States Job Posted Time: 2026-09-03 10:43:44 Target Skills & Keywords : REST, Salesforce, Zendesk About the job Experience: •Zendesk Apps Framework (ZAF) and Zendesk Developer API •Solid understanding of REST APIs and web services Required Skills: •We care deeply about making a difference in people’s lives and hope you do too! •Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes •Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools •Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules •Develop and maintain documentation for Zendesk configurations, customizations, and processes •Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations •Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance •Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation Qualifications: •5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations •3+ years of experience in general technical development, customer support, or engineering role •1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI •Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce) •Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment •Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely •Passionate about teaching and empowering others Compensation: •$102,000 - $156,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!