Hiring: Sr. Training & Quality Specialist (Remote) Company: American Medical Association Location: Chicago, IL Job Posted Time: 2026-09-12 14:09:35 Employment Type: Remote Target Skills & Keywords : Change Management, Microsoft Excel, Quality Assurance, Regulatory Compliance About the job Experience: •5+ General insurance operations, training development, quality assurance, or related operational learning functions. •Knowledge of call center practices and procedures required. Previous experience in a quality assurance role within a call center strongly preferred. •Demonstrated experience and ability with curriculum development and learning material design. •Knowledge of quality assurance, performance measurement, and employee coaching practices required. •Knowledge of insurance products, policy administration, claims processing, underwriting, customer service operations, and applicable regulatory and compliance requirements required. Required Skills: •This role will manage AMA Insurance Claims Department by establishing claims polices and managing all claims related data, processes and procedures for AMA Insurance. •Lead and oversee the timely and accurate processing of claims, ensuring adherence to all carrier requirements and federal/state regulations.. •Lead and oversee process improvement and the development and utilization of key processing metrics. Qualifications: •Required Bachelor's Degree and or other insurance-related designations preferred. Compensation: •$87,394 - $115,797 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!