Hiring: Sr Technical Support Engineer (Exp w/ Planning & Scheduling/ Linear Programming) Company: Aspen Technology Location: Houston, TX Job Posted Time: 2026-09-03 14:51:58 Employment Type: On-site Target Skills & Keywords : Linear About the job Experience: •5+ years of relevant experience preferred. University experience may count. Required Skills: •Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system. •Lead and oversee the escalation of customer issues and driving the resolution cross-functionally within AspenTech •Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers. •Develop and/or maintain customer focused training materials for new releases and new applications in the industry. •Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. •Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities. •Develop strong relationships with customers, building an understanding of their business needs and challenges. •Collaboration with other AspenTech functions to maintain and develop business opportunities. Qualifications: •Bachelor’s or master’s degree in engineering or related discipline Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!