Hiring: Sr. Technical Services Rep Company: Vector Security Location: Gainesville, VA Job Posted Time: 2026-09-02 18:08:34 Employment Type: Remote Target Skills & Keywords : Linux, Make About the job Experience: •3+ years of helpdesk support experience - Preferred. Required Skills: •Technical Support: •Provide intermediary technical support via phone, email, or workflow application to support onsite personnel completing installation and service requests. •Utilize established company guidelines and procedures, provide intermediary technical support for the installation and maintenance of equipment. •Setup of customer configurations; validate work completed via vendor applications. •Hardware Repair: •Complete hardware repair and programming for pc-based systems. •Utilize customer specifications program hardware for service and installations. •Maintain general PC repair knowledge to include pc component replacements and software reimages. •Communication & Resolution: •Communicate and initiate next steps to complete requests. •Properly escalate unresolved issues to appropriate internal teams. •Utilize established customer procedures and deductive reasoning skills. •Identify and submit necessary requests for next steps to resolve or forward to the appropriate team for additional troubleshooting. •This includes gathering necessary information for customer approvals, equipment repairs, and product returns. •Create & Maintain Database: Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!