Hiring: Sr Technical Account Advisor (Retail - Logistics Service Provider) Company: Blue Yonder Location: Coppell, TX Job Posted Time: 2026-09-16 23:05:03 Target Skills & Keywords : Machine Learning, Program Management, SaaS About the job Experience: •8+ years of combined experience across Technical Account Management, Customer Success, SaaS Support, Service Delivery, Solution Consulting, Program Management, or a similar customer-facing technical role. Required Skills: •As a Sr Technical Account Advisor, you will serve as a trusted technical and operational partner to enterprise SaaS customers, helping them maintain healthy environments, navigate complex issues, and get more value from their Blue Yonder solutions. •Connect customer priorities with teams across Customer Success, Support, Cloud Operations, Product, Consulting, Sales, and Engineering. •As Blue Yonder advances its Cognitive Solutions, you will also help customers understand and adopt AI-enabled capabilities that can improve operational efficiency, resiliency, and decision-making. •Support a portfolio of enterprise SaaS customers, balancing immediate operational needs with long-term customer success. •Monitor service performance, coordinate escalations, identify risks and adoption opportunities, and communicate effectively with technical and business stakeholders. Qualifications: •Knowledge of incident management, case management, SLA tracking, root-cause follow-up, and operational reporting. •Strong analytical and problem-solving skills, with the ability to interpret service trends, customer health indicators, and operational metrics. •Excellent ability to explain complex technical topics to technical and non-technical audiences. •Demonstrated capacity to manage multiple customers, priorities, and time-sensitive issues while collaborating across functions. •Foundational understanding of AI, machine learning, predictive analytics, generative AI, and responsible AI principles. •Bachelor’s degree or equivalent relevant experience in computer science, engineering, information systems, business, supply chain, or a related discipline. •The ideal candidate will have experience with Retail Logistics Service Providers. •The ideal candidate will have experience with supply chain, retail, manufacturing, logistics, warehouse management, transportation management, planning, commerce, or order management solutions. •Operational familiarity with ITIL practices, cloud infrastructure, dashboards, BI tools, logs, or support analytics. •A consultative approach and the ability to connect technical issues and product capabilities to customer business outcomes. Compensation: •Comprehensive Medical, Dental and Vision Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!