Hiring: Sr Staff Operational Support Engineer Company: Dolby Laboratories Location: Atlanta, GA Job Posted Time: 2026-09-02 17:58:50 Employment Type: Full-time Target Skills & Keywords: Operational Support, Incident Command, Live Video Streaming, Terraform, Kubernetes, Helm, GitOps, CI/CD, AI-Driven Operations, Automation, IaC, DRM, CDN, Ad Insertion, Reliability Engineering, MTTD, MTTR Experience: - Senior-level operational support experience, acting as the escalation point beyond L2 - Leading critical incident response for Tier-1 customers and marquee live events - Operating independently on production environments with broad system-level awareness - Designing, reviewing, and approving complex production changes using Infrastructure as Code - Coaching and supporting L2 engineers during live incidents - Partnering with Engineering, DevOps, Product, and Support leadership to drive reliability improvements Required Skills: - Deep expertise in Terraform, Helm & Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines - Incident command during major live events, including decision-making under pressure and risk-based trade-offs - High-quality, executive- and customer-facing incident communications - Leading adoption of AI-augmented operations: AI-assisted incident triage and prioritization, automated and semi-automated runbooks, intelligent alert correlation and noise reduction - Reducing mean time to detect (MTTD) and resolve (MTTR) through AI and automation - Identifying systemic patterns across incidents and customers - Multi-system, multi-team incident resolution spanning streaming pipelines, player platforms, ad insertion, DRM, CDN, and real-time services - Improving deployment safety and rollback strategies, defining operational guardrails and blast-radius controls - Influencing platform architecture with operability and resilience in mind Qualifications: - Proven technical and operational leadership in high-impact production scenarios - Ability to operate confidently and independently on production environments - Strong collaboration skills with Engineering, DevOps, Product, and Support leadership - Experience shaping operational maturity for 24/7 live video streaming, ads, player, and real-time delivery platforms Compensation: - Excellent compensation and benefits (details not specified) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!