Hiring: Sr. Specialist, Sales Operations and Support Company: Royal Caribbean Group Location: Miami, FL Job Posted Time: 2026-09-10 13:13:52 Employment Type: Full-time Target Skills & Keywords : Microsoft Office About the job Required Skills: •Owns and oversees the overall coordination process for assigned accounts and group programs by ensuring that all aspects are processed in an accurate and timely manner. •Responds to all inquiries relating to the program planning through phone or through written correspondence while adhering to departmental guidelines. Seeks to upsell onboard amenities and packages to corporate clients throughout the life of the contract. •Lead and oversee achieving annual departmental, as well as pre cruise onboard revenue goals. •Liaisons with Onboard Revenue teams for Shore-Excursions, Spa, F&B, Specialty Restaurants, Internet and Photo to drive pre-cruise sales. •Reviews all aspects of group contract, including verification of cabin inventory, pre-approved venue conformation and amenities, air requirements, hotel packages, accounting invoices, payments, commission refunds, manifests and documentation. •Clearly explains expectations to prevent miscommunications between Royal Caribbean and the Meeting Planners. •Conducts Week of Sailing Calls to review all program details in the amenity report and to make program adjustments is necessary. •Finalizes and processes amenities in both the AS400 LegaSuite and Affair ware systems. Researches the logistics and costs of amenity requests, processes all pertinent materials to be sent on board the ships and is responsible for communicating verbally and in written form to all supporting departments in relation to amenity/function requests. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!