Hiring: Sr. Services Engagement Director Company: Genesys Location: Indiana, United States Job Posted Time: 2026-09-03 10:42:31 Employment Type: Remote Target Skills & Keywords : Digital Transformation, SaaS, Stakeholder Management, Zoom About the job Experience: •7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments Required Skills: •Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure •Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption •Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles •Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals •Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution •Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation •Partner cross-functionally with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities •Maintain a strong understanding of competitive services offerings within CCaaS and UCaaS ecosystems Qualifications: •Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments •Strong background in structuring and selling professional services engagements tied to software implementations •Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability •Strong communication and stakeholder management skills across technical and business audiences •Operational familiarity with customer experience, contact center, or unified communications platforms •Technical aptitude with the ability to understand and position complex solutions •Background in industries such as financial services, healthcare, insurance, or retail •Exposure to large-scale implementations, migrations, or post-merger integration programs Compensation: •$129,600 - $228,000 / year •Flexible work environment (work from home / hybrid options) •This role might also be eligible for a commission or performance-based bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!