Hiring: Sr Program Manager - AI Self-Service & Partner Knowledge Transformation Company: Palo Alto Networks Location: Seattle, WA Job Posted Time: 2026-09-10 07:40:30 Employment Type: Remote Target Skills & Keywords : Asana, LLM, Pip, SaaS, Salesforce About the job Experience: •5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management. Must possess a deep functional understanding of channel business models, partner tiers, and global support infrastructures. •8+ years of experience leading complex, cross-functional program management or business process engineering initiatives. Required Skills: •AI & Intelligent Automation Execution: Leverage modern AI tools (Gemini, NotebookLM, Lovable and any other Palo Alto Networks approved AI toos) to build automated partner-facing solutions, including virtual PSM FAQs, automated PIP/remediation generation, CSAT sentiment analysis, and on-demand QBR slide generators. •Workflow Automation & Integration: Map end-to-end partner journeys and translate business requirements into automated Asana workflows. Leverage API interfaces to automate program certificates, letters of authorization, and partner status transitions (e.g., automated merge/migration pipelines and demotion/promotion processes). •Data Visualization & Analytics: Architect executive-ready Tableau visualizations powered by Salesforce (SFDC) reporting to deliver real-time compliance dashboards, partner performance scorecards, and account health metrics. •PMO Governance & Process Engineering: Standardize and mature global PMO governance. Perform rigorous gap analysis and root-cause analysis on operational friction points across the partner ecosystem. •Cross-Functional Leadership: Serve as a trusted advisor between Channel Operations, Product, Engineering, IT, Data Analytics, and Executive Leadership to align partner self-service initiatives with long-term strategic goals. Qualifications: •Channel & Partner Ecosystem Expertise: 5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management. Must possess a deep functional understanding of channel business models, partner tiers, and global support infrastructures. •Program Management & Process Design: 8+ years of experience leading complex, cross-functional program management or business process engineering initiatives. •Applied AI & Knowledge Management: Demonstrated hands-on experience utilizing Generative AI tools (Gemini, NotebookLM, LLMs, etc.) to extract insights, structure unstructured knowledge, and drive operational efficiency. •Work Management & Automation: Advanced proficiency in Asana (including automated workflow triggers and API integrations). •BI & CRM Analytics: Practical experience creating Tableau dashboards and executing advanced Salesforce (SFDC) reporting. •Productivity Suites: High proficiency in Google Workspace and Microsoft Office Suite. •Executive Communication: Exceptional written and verbal communication skills, with a proven ability to translate complex technical/analytical requirements into concise executive summaries and partner-facing frameworks. •Industry Background: Experience within Cybersecurity, SaaS, Enterprise Software, or IT Channel ecosystems. •Certifications: PMP, PgMP, CBAP (Certified Business Analysis Professional), or Lean Six Sigma certifications. •Travel: Willingness to travel worldwide up to 25%. Compensation: •Flexible work environment (work from home / hybrid options) •The offered compensation may also include restricted stock units and a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!