Hiring: Sr Product Services Engineer Company: NextEra Energy, Inc. Location: Juno Beach, FL Job Posted Time: 2026-09-16 14:48:22 Employment Type: Full-time About the job Experience: •4+ years Preferred Qualifications Required Skills: •Customer Support & Incident Response •Real-Time Customer Support: Respond to calls, emails, alerts, and incident channels with urgency, empathy, and clear ownership from report through resolution. •Technical Troubleshooting: Debug complex issues across APIs, authentication, networking, cloud services, application logs, data flows, configurations, and customer environments. •Incident Leadership: Assess severity, coordinate responders, communicate status and workarounds, restore service quickly, and ensure customers understand next steps. •Voice of the Customer: Identify recurring pain points and usage patterns, then translate them into prioritized product, reliability, and supportability improvements. •Technical Translation: Explain complex behavior, risks, and tradeoffs in clear language for customers, Product Managers, business leaders, and engineering teams. •Support Readiness: Create and improve runbooks, troubleshooting guides, known-issue documentation, support playbooks, and customer-facing technical guidance. •Change, Release & Service Management Qualifications: •Master's Degree •The estimated base pay for this position is $103,200.00 to $154,800.00 per year. Starting pay will be based on several factors including, but not limited to, experience, qualifications, job-related and industry knowledge and skills and education/training. •NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Compensation: •$103,200 - $154,800 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!