Hiring: Sr Principal Technical Support Engineer (Must have Advanced Process Control Exp) Company: Aspen Technology Location: Houston, TX Job Posted Time: 2026-09-10 14:51:57 Employment Type: Remote Target Skills & Keywords : Digital Transformation About the job Experience: •10+ years of relevant experience preferred. University experience may count. Required Skills: •We are seeking a Senior Principal Technical Support Engineer to join our Advanced Process Control software support & training team. The ideal candidate should be an innovative thinker, demonstrate high initiative, proactive learning mindset, innovative thinking, have great communication skills and work to the highest ethical standards. •Collaborate with customers to resolve technical issues, deliver expert guidance and provide consultation and trainings on AspenTech APC software such as Aspen DMC3 and Aspen GDOT. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing. •Provide loyalty-inspiring customer service that drives user engagement and sustains product usage •Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system. •Lead and oversee the escalation of customer issues and driving the resolution cross-functionally within AspenTech •Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers •Develop and/or maintain customer focused training materials for new releases and new applications in the industry •Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!