Hiring: Sr. Principal Product Manager Company: Twilio Location: United States Job Posted Time: 2026-09-03 11:22:40 Employment Type: Remote Target Skills & Keywords : AI, CI/CD, Cloud Native, Kubernetes, Microservices, Product Management, Twilio About the job Experience: •12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale Required Skills: •Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure. •Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads. •Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service. •Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption. •Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies. •Own the Platform Roadmap: Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity. •Transition to Self-Service: Actively shift the platform from reactive, 'ticket-based' support to a scalable, proactive product model by establishing paved roads and service catalogs. •Lead Cross-functional Integration: Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers. Qualifications: •Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! •Demonstrated success in results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes •A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details •Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change •Data-driven, outcomes oriented and a problem solver •Customer obsessed - passionate about the customer journey and the customer experience •Bachelor's degree from an accredited university, or equivalent experience •We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. •This role will be remote, but is not eligible to be hired in The Bay Area or Seattle area Compensation: •$233,100 - $259,000 / year •This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!