Hiring: Sr. Manager, Trust Strategy & Ops Company: eBay Location: Salt Lake City, UT Job Posted Time: 2026-09-10 14:50:24 Employment Type: Remote Target Skills & Keywords : Product Strategy About the job Experience: •10+ years of experience in strategy, operations, product strategy, product operations, consulting, marketplace operations, trust & safety, payments, or a related field. Required Skills: •We’re looking for a Senior Manager, Trust Strategy & Operations to help define and implement the long-term strategy for Shipping Protections across eBay. •Understanding how the end-to-end system is performing—including the customer experience, claims outcomes, carrier performance, operational execution, loss trends, and protection economics—and determining where eBay should make changes. •This person will become a key leader for Shipping Protections, helping ensure the program delivers a compelling customer promise while remaining scalable and economically sustainable. •Define and evolve the strategy for Shipping Protections, including the long-term customer promise, key capabilities, investment priorities, and roadmap across markets and shipping solutions. •Identify the biggest opportunities and structural gaps across the end-to-end Shipping Protections experience, using customer, operational, financial, carrier, and claims data to determine where eBay should focus. •Translate strategy into an actionable roadmap, clearly defining the capabilities, policy changes, product experiences, operational processes, and controls required to achieve the desired end state. •Lead complex cross-functional initiatives from problem definition through execution, bringing structure to ambiguous problems and ensuring teams move from analysis and alignment to implementation. •Evaluate the end-to-end performance of Shipping Protections, including customer experience, claims outcomes, carrier performance, operational execution, loss performance, and program economics. Compensation: •$103,600 - $177,800 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!