Hiring: Sr Manager, Technical Account Management Company: WEX Location: Seattle, WA Job Posted Time: 2026-09-13 13:36:22 Target Skills & Keywords : AWS, Azure, GCP, Product Strategy, Root Cause Analysis, SaaS About the job Experience: •10+ years in technical customer-facing roles (TAM, Solutions Architecture, Customer Success Engineering, or Technical Advisory). •5+ years managing technical teams within a SaaS, Enterprise Software, or Managed Services environment. Required Skills: •As the Senior Manager for Technical Account Management (TAM), you will lead and transform our global TAM organization into a strategic value-driver for our enterprise customers. •Oversee the execution of our •Lead a unified team, manage onshore/offshore delivery models, and establish high-touch executive governance across our most critical strategic accounts. Qualifications: •Applied hands-on capability in Site Reliability Engineering (SRE) or Production Engineering roles •Strong familiarity with cloud platforms (AWS, Azure, GCP) •Background in driving operational maturity transformations •Net Retention & Expansion (NRR): Account retention rates and TAM-influenced growth opportunities identified. •Platform ROI & Value Adoption: Successful delivery of Executive Business Reviews (EBRs) and Value Engineering artifacts. •Service Tier SLA Compliance: Adherence to response and resolution SLAs across Standard (2–4hr), Enterprise (1hr), and Premium (30-min) tiers. •Team Evolution: Successful upskilling of the team from reactive operational engineers to strategic technical advisors. Compensation: •$152,400 - $173,300 / year •Competitive benefits and rewards package •Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!