Hiring: Sr. Manager, Renewals Company: Verint Location: United States Job Posted Time: 2026-09-16 12:24:59 Employment Type: Contract Target Skills & Keywords : Microsoft Office, SaaS, Salesforce About the job Experience: •10+ years of experience in software renewals, sales, customer success, account management, or a related customer-facing commercial role. •5+ years of experience leading, coaching, mentoring, or managing sales or renewal professionals. Required Skills: •The Sr. Renewals Manager is responsible for coaching a team of Renewal Sales Managers focused on maintaining and growing Verint’s recurring revenue base. This role drives renewal performance, customer retention, bookings attainment, forecast accuracy, and multi-year agreement penetration across the assigned portfolio. •This front-line sales team lead coaches, develops, and enables direct reports to execute Verint’s renewal strategy, improve customer outcomes, and achieve business objectives. The role partners closely with Sales, Customer Success, Finance, Legal, Support, Operations, and Product teams to ensure successful renewal execution and revenue retention. •Lead, coach, and develop Renewal Sales Managers to achieve renewal, retention, bookings, and term-length objectives. •Drive execution of Verint’s renewal strategy and ensure adherence to established renewal processes and timelines, including the 9-month / 6-month renewal strategy. •Conduct pipeline reviews, forecast inspections, deal strategy sessions, and performance coaching with direct reports. •Hold the team accountable for accurate Salesforce forecasting, pipeline health, opportunity hygiene, risk visibility, and timely leadership updates. •Partner with account teams to support strategic renewal planning, customer retention efforts, and complex or escalated negotiations. •Serve as the first-level escalation point for customer, commercial, contractual, operational, support, technical, and renewal-related issues. Qualifications: •Bachelor’s Degree or equivalent work experience. •Demonstrated success in achieving revenue, retention, customer satisfaction, and recurring revenue objectives. •In-depth knowledge of SaaS, Cloud, subscription, support renewal, and recurring revenue business models. •Strong proficiency in Microsoft Office applications and CRM platforms such as Salesforce; working knowledge of Oracle or ERP software products preferred. •Strong leadership, communication, analytical, problem-solving, forecasting, negotiation, and organizational skills. •Knowledge of software licensing, renewal processes, contracts, commercial terms, and contractual terms and conditions. •Demonstrated capacity to influence and collaborate across multiple functions and leadership levels while operating in a fast-paced, performance-driven sales environment. •Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, credit, and drug screening, where applicable and in accordance with federal and local regulations. •Background in SaaS / Cloud technologies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!