Hiring: Sr. Manager - Microsoft Operations Company: SHI International Corp. Location: Somerset, NJ Job Posted Time: 2026-09-10 12:27:51 Employment Type: Contract Target Skills & Keywords : Change Management, Microsoft Excel, Project Management, SaaS, Stakeholder Management About the job Experience: •Minimum of 8 years of experience in operational leadership, business process execution, governance, reporting, compliance, contracts, license order management, partner program operations, or related operational functions. •8 years of experience in operational leadership, business process execution, governance, reporting, compliance, contracts, license order management, partner program operations, or related operational functions. Required Skills: •Lead strategy and execution for local and international Microsoft operational teams, ensuring priorities are aligned across current and future operational workflows. •Develop and manage performance metrics, dashboards, and reporting frameworks that improve visibility, accountability, and continuous improvement across Microsoft operational functions. •Drive operational standardization, governance, and process documentation to ensure consistency, scalability, knowledge sharing, and business continuity. •Partner with Sales leadership, Microsoft-aligned leadership, Purchasing, IT, Finance, vendor-side Microsoft leadership, and other operational leaders to align priorities, share best practices, and improve operational effectiveness. •Communicate directly with vendor-side Microsoft leadership as needed, using Microsoft terminology to support effective escalations, program alignment, and operational clarity. •Oversee process optimization initiatives across licensing support, contract routing, license order management, agreement lifecycle activities, internal operational support, and local and international operational handoffs. •Drive governance and consistency for Microsoft-related operational processes, ensuring teams have clear ownership, documented workflows, and scalable execution standards. •Lead cross-functional initiatives to resolve operational challenges, improve process efficiency, and drive sustainable business outcomes. Qualifications: •Strategic thinking with the ability to anticipate operational challenges, connect data and business insights to long-term objectives, and translate Microsoft priorities into actionable plans. •Inclusive leadership skills with the ability to foster collaboration, encourage diverse perspectives, and build high-performing teams across regions and functions. •Strong accountability, integrity, reliability, and communication skills with a commitment to delivering results. •Adaptability and change agility with the ability to navigate ambiguity, support evolving business needs, and guide teams through new Microsoft programs, processes, and operating models. •Operational excellence capabilities, including process optimization, governance, documentation, scalability, and continuous improvement. •Strong stakeholder partnership and relationship-building skills across Sales, Microsoft-aligned leadership, Purchasing, IT, Finance, vendor-side Microsoft leadership, and operational teams. •Strong analytical skills with the ability to interpret metrics, trends, and operational data and convert findings into actionable recommendations. •Excellent communication, stakeholder management, collaboration, and influencing skills, including the ability to influence without direct authority. •Demonstrated ability to lead organizational change, process transformation, and standardization initiatives across multiple teams or business units. •Demonstrated capacity to manage competing priorities, escalations, deadlines, and business-critical workflows while maintaining service quality and employee engagement. Compensation: •$95,000 - $145,000 / year •The estimated annual pay range for this position is $95,000 - $145,000 which includes a base salary and bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!