Hiring: Sr. Manager, Intelligent Support Operations Company: NetApp Location: Morrisville, NC Job Posted Time: 2026-09-17 11:31:41 Employment Type: Hybrid Target Skills & Keywords : Change Management, Digital Transformation, LLM, Program Management, Six Sigma, Stakeholder Management About the job Experience: •15+ years of progressive experience in business operations, strategy, transformation, program management, customer support, customer success, data-driven operations, or related technology functions is required. •Demonstrated success operating at the strategic center of a leadership team, enabling executive decision making, managing organizational priorities, and driving alignment across complex, matrixed organizations is required. •Strong systems thinking and organizational design capability, with the ability to see organizations as intelligent, adaptive systems and design operating models accordingly, is required. •Exceptional executive communication and strategic storytelling skills, including the ability to translate operational and technical complexity into leadership clarity and compelling business narratives, are required. •Operational familiarity with agentic AI, large language models, intelligent automation platforms, AI governance frameworks, enterprise technology, cloud infrastructure, data management, or AI-powered operational intelligence tools is preferred. Qualifications: •Lead the design and execution of CSD's intelligent business operating model, including rhythm of business, leadership forums, planning cycles, governance mechanisms, and decision support processes. •Drive AI transformation within CSD while partnering with the Customer Success AI function to align AI strategy, capabilities, governance, use case prioritization, adoption plans, measurement frameworks, and execution priorities. •Define and deliver measurable business impact from AI for CSD, including improvements in customer experience, case resolution effectiveness, employee productivity, operational quality, automation, cost efficiency, and leadership decision velocity. •Own the business performance intelligence framework for CSD, translating operational, financial, customer, workforce, and AI performance data into actionable insights, executive-ready narratives, and clear recommendations. •Build and manage a high-impact transformation portfolio that advances CSD priorities, including AI-powered intelligence and automation, workflow redesign, process simplification, performance measurement, workforce readiness, and customer-to-product feedback loops. •Serve as a strategic integrator for CSD leadership, connecting priorities across functions within and outside the team •Establish governance, accountability, and operating mechanisms that ensure transformation work is prioritized, resourced, measured, communicated, and delivered with sustained adoption and business value. •Lead executive communication and strategic storytelling for CSD operating priorities, transformation progress, AI business impact, and decision points for senior leadership audiences. •Manage, develop, and empower team members as appropriate, setting clear goals, coaching performance, building capability, and fostering an inclusive, high-accountability culture. •Demonstrate strong change leadership, systems thinking, analytical judgment, stakeholder management, executive presence, and ability to operate effectively in a complex, matrixed, global technology environment. Compensation: •$180,000 - $205,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!