Hiring: Sr. Manager CX Data and Insights Company: Zendesk Location: Utah, United States Job Posted Time: 2026-09-10 11:01:22 Employment Type: Hybrid Target Skills & Keywords : AI, Business Analysis, LLM, SQL, SaaS, Salesforce, Snowflake, Stakeholder Management, Zendesk About the job Experience: •7+ years of experience in Strategy & Operations, Advanced Data Analytics, or Customer Success Operations within a high-growth B2B SaaS environment. Required Skills: •Strategic Business Analysis & Impact Modeling •Drive Data-Driven Decisions: Partner directly with CX directors, managers, and executive leadership to deliver prescriptive, data-backed guidance for strategic planning. •Lifecycle & Churn Analytics: Analyze customer health scores, product usage, and support trends to perform deep-dive retrospective analyses on churn and contraction drivers. •Quantify Strategic Value: Design and execute impact measurement models that move past baseline usage metrics to quantify actual gross retention rate (GRR) improvements, net revenue retention (NRR) gains, and process efficiencies. •Planning Execution: Lead the quantitative analysis for complex special projects, including annual account carves, territory balancing, and customer segmentation strategies. •"Vibe Coding" & Intelligent Ecosystem Integration •Leverage the AI Stack: using Large Language Models (LLMs like ChatGPT, Claude, and Gemini) to rapidly prototype scripts, automate ad-hoc reporting requests, and build lightweight data workflows. •Optimize Next-Gen BI Tools: Actively leverage the native AI components within Snowflake and our broader business intelligence stack to accelerate context gathering and surface predictive customer trends. Compensation: •$139,000 - $209,000 / year •Flexible work environment (work from home / hybrid options) •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!