Hiring: Sr. Manager, CRM Administration Company: Share Our Strength Location: Washington, DC Job Posted Time: 2026-09-03 14:33:23 Employment Type: Remote Target Skills & Keywords : Data Lake, Embedded Systems, Microsoft Office About the job Experience: •Minimum of 6-8 years’ experience with Blackbaud Raiser’s Edge required, with Raiser’s Edge NXT Professional Certification preferred. •6-8 years’ experience with Blackbaud Raiser’s Edge required, with Raiser’s Edge NXT Professional Certification preferred. •8 years’ experience with Blackbaud Raiser’s Edge required, with Raiser’s Edge NXT Professional Certification preferred. Required Skills: •Team Leadership •Leads the CRM vertical of the Fundraising Data Management (FDM) team, setting the standard for customer service by building strong working relationships across the organization and bringing a creative, solution-oriented mind set to the team. •Reviews and triages all request tickets for the FDM team, ensuring tickets are assigned to the proper person and completed on time. •Together with the Associate Director, Fundraising Data Management supports the professional development, skills maintenance and continued growth of CRM Administration staff within FDM. •Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensure this value is embedded in the organization and throughout our work. •Acts as primary contact for Blackbaud Support, submitting tickets and working with staff and support staff towards resolution of any issues with Raiser’s Edge. •Lead and oversee systems security within Raiser’s Edge, including onboarding new staff members and leading training processes for new users. •Ensure documentation for Raiser’s Edge processes and Share Our Strength specific use cases are created, maintained and archived according to best practices, including training materials and front-end user-facing instructions and documentation. Qualifications: •Development Operations or related technical experience required, with demonstration of increasing responsibilities and team management. •Operational familiarity with Chariot gift processing platform a plus. •Possess knowledge of strategies and principles of fundraising and development operations. •Outstanding interpersonal and relationship management skills, including the ability to identify and work through challenges, underscored by strong judgment and emotional intelligence. •Demonstrated ability to work independently on multi-step, detail-oriented projects in a fluid environment. •Excellent written and oral communication skills, including experience presenting to high-level audiences. •Interest in anti-hunger and anti-poverty issues. •Detail-oriented with strong organizational skills. •Demonstrated capacity to work independently and efficiently. •We offer a comprehensive benefits plan which currently includes, but is not limited to, health insurance, dental insurance, vision insurance, retirement, wellness benefits, and paid time off (vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave). Compensation: •$87,000 - $102,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Exact compensation within the stated salary range may vary based on skills, experience, internal equity, and geographical location Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!