Hiring: Sr. IT Technician Company: Oxford Casino Hotel Location: Oxford, ME Job Posted Time: 2026-09-12 14:15:55 About the job Experience: •Three to five years of work experience in information technology or related field •The employee may be required to lift and/or move up to 25 pounds. •The employee may be required to work long hours, including nights, weekends, and holidays. •The noise level in the work environment is usually moderate to loud. •The employee may be exposed to smoke when on the floor of the gaming room. Required Skills: •The Senior IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility’s computer systems. •Assists in overseeing the completion and documentation of all assigned day-to-day activities •Provides assistance and instruction to IT personnel in the execution of their assignments •Provides second-level and advanced support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, etc. •Installs new hardware, such as personal computers, printers, servers, phones, etc. •Installs and troubleshoots company approved software and web applications by utilizing general IT knowledge and problem-solving skills to respond to service requests •Ensures that all service requests are handled or escalated in a timely manner •Maintains supported systems as required, including running backups, editing system data, running reports, etc. Qualifications: •Demonstrated capacity to work in a fast-paced environment and effectively communicate with guests, co-workers and management •Demonstrated capacity to respond to common inquiries, complaints, or service requests in a timely and efficient manner •Strong verbal and written communication skills •Strong analytical and problem-solving skills •Interpersonal and customer service skills •Demonstrated working knowledge of software and web applications as well as system hardware •Bachelor’s degree in Computer Science, Software Development, or related field •Must obtain valid gaming license, where applicable Compensation: •$60,000 - $65,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!