Hiring: Sr. IT Operations Engineer Company: HSI Location: Eugene, OR Job Posted Time: 2026-09-10 13:54:05 Employment Type: Full-time / Hybrid Target Skills & Keywords : IAM, Jira, Project Management, SaaS, Systems Integration, Zero Trust About the job Experience: •7+ years of experience in IT Operations, Systems Administration, Infrastructure, Network Engineering, Technical Support, or a related technology field. •3+ years of experience supporting employee onboarding, offboarding, user provisioning, access management, or employee lifecycle processes. •3+ years of experience providing Tier 2 or higher technical support and troubleshooting complex technical issues. Required Skills: •Manage daily support tickets and serve as a Tier 2 escalation resource for complex issues involving employee technology, systems, connectivity, access, authentication, and provisioning. •Help develop and continuously improve internal IT operations, support processes, service delivery, and employee-facing technology resources. •Design and improve employee onboarding, offboarding, and role-change processes in partnership with Human Resources, IT, Security, Legal, and business stakeholders. •Identify and implement automation opportunities that streamline account creation, access provisioning, approvals, support workflows, and other employee lifecycle activities. •Improve the employee-facing IT Hub by creating intuitive processes, organizing resources, and making it easier for employees to request technology and access IT support. •Support employee engagement with IT systems by developing clear, practical, and user-friendly tools, resources, and experiences. •Develop and enhance the organization's Identity & Access Management (IAM) and Network Access Control (NAC) practices based on business and security needs. •Administer and improve Single Sign-On (SSO), authentication services, user access, role-based access controls, and identity lifecycle processes. Qualifications: •Demonstrated experience improving operational processes, implementing automation, or leading workflow improvement initiatives. •Demonstrated experience developing, improving, or scaling IT operational processes, employee onboarding experiences, self-service tools, or technology adoption initiatives. •Strong troubleshooting, communication, organizational, and problem-solving skills. •Bachelor's degree in a related field or equivalent combination of education and experience. •Relevant Microsoft, Networking, Security, Cloud, or IT Service Management certifications. Compensation: •$80,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!