Hiring: Sr. Helpdesk Technician Company: Stefanini North America and APAC Location: Troy, MI Job Posted Time: 2026-09-16 20:10:26 Employment Type: Hybrid About the job Experience: •2 years Technical Support experience •At least 2 years Technical Support experience Qualifications: •Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. •Excellent in oral and written English communication. •Must consistently meet or exceed the required performance criteria. •Able and willing to make several calls a day when necessary. •Familiarity and good working knowledge in PC hardware and software troubleshooting. •Prior Software Application support (e.g. Outlook, etc.) experience is a plus. •Prior BPO experience in Technical Support is a plus. •Operational familiarity with ticketing system, a strong advantage. •Shift flexibility and schedule adherence are required for the position. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!