Hiring: Sr. Director of Operations Company: Macy's Location: China Grove, NC Job Posted Time: 2026-09-16 13:30:57 Target Skills & Keywords : Six Sigma About the job Experience: •10+ years of progressive Supply Chain, Distribution, Fulfillment, or Operations leadership experience preferred, including significant leadership experience within large-scale Direct-to-Consumer or automated fulfillment operations. Required Skills: •Lead end-to-end fulfillment operations across all shifts, ensuring strong execution, customer service, and operational performance throughout the fulfillment process. •Develop and lead a high-performing organization through Directors, Managers, and frontline leaders, establishing a culture of accountability, ownership, engagement, and continuous improvement. •Drive performance against productivity, throughput, service, quality, inventory, safety, reliability, labor, and financial objectives. •Optimize operational flow by balancing workload, labor, automation, equipment, and capacity while ensuring decisions support total-building performance. •Lead operations within a highly automated environment utilizing Goods-to-Person systems, warehouse management and execution systems, sortation technologies, and other material-handling automation. •Partner with Engineering, Maintenance, Systems, Technology, Planning, and external providers to identify constraints, resolve operational and system issues, and improve performance. •Utilize data, operational observations, Lean principles, Six Sigma methodologies, and structured problem-solving to eliminate waste, improve reliability, and deliver sustainable results. •Lead workforce, capacity, and contingency planning efforts to support changing business demands, peak periods, promotional events, and operational disruptions. Qualifications: •A highly visible, engaged operational leader who is comfortable spending significant time within the operation and working directly with leaders and colleagues to understand opportunities and improve performance. •A strong people developer who believes building leadership capability is essential to achieving sustainable operational results. •An effective communicator who creates clarity, raises risks early, facilitates productive dialogue, and can confidently engage audiences ranging from frontline colleagues to senior executives. •A systems thinker who understands how decisions within one area of a fulfillment center can impact inventory, automation, downstream capacity, customer service, and total-building performance. •A leader who thrives in complex, highly automated, fast-paced environments and maintains composure and sound judgment when conditions change quickly. •Demonstrates inclusive leadership by creating an environment where colleagues feel respected, valued, and empowered to contribute, develop, and grow. •Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. •Demonstrated experience leading leaders and large teams across multiple shifts and functional areas in a complex operation. •Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on facility and company needs. •This position requires frequent walking and standing within a large fulfillment operation and may involve stooping, kneeling, crouching, climbing stairs or ladders, reaching, and lifting as required within the operational environment. Compensation: •$149,500 - $249,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!