Hiring: Sr. Director, Engineering – Agentic AI & Service Applications Company: WEX Location: Maine, United States Job Posted Time: 2026-09-16 17:36:22 Target Skills & Keywords : CI/CD, Digital Transformation, LLM, Machine Learning, Salesforce, Six Sigma, Stakeholder Management About the job Experience: •10+ years in technical leadership with a focus on enterprise applications, preferably in a global/multinational environment. •5+ years of direct experience with the Salesforce platform (Service Cloud) and proficiency in advanced HCM/CRM systems. Required Skills: •Strategic Leadership & Agentic AI Transformation •AI Strategy & Evolution: Lead the digital transformation of the Service Applications function, identifying and implementing Agentic AI-driven tools for predictive customer support and automated service leveling. •Stakeholder Management: Develop and maintain strong, collaborative relationships with VPs and leaders across Call Center teams to understand their strategic objectives. Innovation & "Nudge" Technology: Integrate AI-driven "nudge" technology and autonomous agents to help service representatives optimize customer interactions and benefit selections. •Executive Support: Prepare board-level materials and narratives for the General Managers and executive leadership regarding the future state of AI-driven service. •Agentic AI Engineering: Bring technical rigor to the design and deployment of autonomous agents and LLM-based tools for policy drafting, data analysis, and real-time call center support. •Platform Governance: Oversee the architecture and governance of the Salesforce platform and AI-specific platforms, ensuring scalability and adherence to federal banking and security regulations. •Modernized SDLC: Define and enforce modern SDLC practices, including robust testing for AI model performance, CI/CD, and automated testing of Agentic workflows. •Data-Driven Insights: Partner with analytics teams to use AI to forecast service trends and simulate the long-term impact of architectural changes. Qualifications: •AI & Digital Literacy: Proven experience or specialized training in HR/Service Technology transformation, including navigating the "AI for Service" landscape (e.g., LLMs, predictive analytics). •CRM Expertise: Prefer 5+ years of direct experience with the Salesforce platform (Service Cloud) and proficiency in advanced HCM/CRM systems. •Analytical Rigor: Expert-level analytical skills with the ability to leverage predictive analytics to inform decision-making. •Execution: Ability to align resources, meet aggressive deadlines, and drive projects to completion that result in positive organizational impact. •Advanced Systems Knowledge: Proficiency in AI-specific platforms and proprietary AI modeling tools. •Professional Certifications: Relevant technical certifications or leadership credentials (e.g., Lean Six Sigma, Salesforce Architect). •Strategic Thinking: Track record of developing and executing innovative strategies that drive business results and customer well-being. Compensation: •$227,700 - $252,400 / year •Competitive benefits and rewards package •Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!