Hiring: Sr. Director, Customer Identity and Access Management Company: Zillow Location: United States Job Posted Time: 2026-09-11 10:17:21 Employment Type: Contract / Remote Target Skills & Keywords : AWS, Auth0, Azure, Domain-Driven Design, Embedded Systems, GCP, IAM, JWT, Java, OAuth2, Okta, OpenID Connect, Python, SAML About the job Experience: •Background in high-volume, consumer-scale B2C identity, where conversion and friction are measured alongside security outcomes. •Operational familiarity with domain-driven design and the practical work of establishing canonical services in a large, previously decentralized estate. •Proficiency in at least one backend language (Go, Java, Python, or similar), sufficient to review the designs and code your teams produce. •How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. •Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. Required Skills: •As Sr. Director of Customer Identity and Access Management, you will own the strategy, execution, and maturity of Zillow's customer identity platform. You will lead three engineering teams through frontline Engineering Managers and directly support two Principal Engineers who anchor the technical direction of the platform. •Centralized Authentication Platform. Consolidating authentication across Zillow Group's brands and surfaces onto a single, well-instrumented platform built on a commercial IdP that we extend substantially to meet consumer scale and experience requirements. •Fine-Grained Authorization Platform. Building an authorization service that lets product teams express and evaluate permissions at the resource level, replacing the bespoke and duplicative access logic scattered across applications today. •Consumer Domain - Centralized Customer and Identity services. Filling out the domain with authoritative customer and identity services so that profile, account, and entitlement data have one owner and one contract rather than a dozen partial copies. •Leadership and Organizational Strategy •Lead and develop a multi-team organization through frontline Engineering Managers, setting clear direction, healthy team culture, and high-performance expectations at every level. •Directly support Principal Engineers who help you understand complex systems, anchor architectural decisions, and identify opportunities to innovate and align. •Take broad strategy and focus areas from senior leadership and transform them into technical strategies, objectives, and tactical plans your teams can execute against. Qualifications: •12+ years of high-volume engineering experience, with at least 5 years leading through managers in a technology organization where engineering velocity is a first-class value. •Roots in software or platform engineering. You have built platforms that dev teams rely on, and your technical instincts remain sharp enough to engage credibly with Principal Engineers and architects. •Deep knowledge and experience of identity and access management concepts and best practices: authentication, authorization, multi-factor authentication, conditional access, session and token management. •Strong working understanding of OAuth 2.0, OpenID Connect, SAML, and JWT, including the failure modes and tradeoffs, not just the specifications. •Hands-on background with commercial IAM platforms such as Auth0, Okta, or Ping Identity, including the realities of extending them well beyond out-of-the-box configuration. •Deep cloud experience and experience with large-scale application architectures where performance, reliability, scalability, availability, and security are all binding constraints. •Demonstrated ability to drive alignment across multiple VP-level orgs and to identify and redress misalignment proactively, acting firmly even when the decision is unpopular. •Exceptional communication. You tailor your message from junior engineer to executive, you plan ahead for change management, and you own the message rather than relaying it. •A talent magnet. A reputation for hiring, coaching, and developing engineers and managers, with the credibility to attract senior ICs who have options. •BS in Computer Science or a related technical field, or equivalent experience. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!