Hiring: Sr Dir Service Company: Quantum Location: Centennial, CO Job Posted Time: 2026-09-10 14:56:16 Employment Type: Contract Target Skills & Keywords : Product Management About the job Required Skills: •Global Support & Services Leadership •Lead global Customer Support, Technical Support, Professional Services, and Implementation teams across multiple regions and time zones. •Manage and develop regional leaders while fostering a high-performance, customer-first culture built on accountability, collaboration, and continuous improvement. •Build scalable organizational structures, career development programs, and performance management frameworks that support global growth. •Drive operational excellence through data-driven decision making, KPI management, workforce planning, and process optimization. •Maintain a hands-on leadership style by regularly reviewing customer interactions, shadowing support teams, analyzing case trends, and engaging directly with frontline operations. •Personally lead high-priority customer escalations, major incidents, and operational challenges when necessary. •Travel to regional offices to strengthen team engagement, evaluate operations, and support organizational development. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!