Hiring: Sr. Digital Product Manager, Account Management & Purchase Experience Company: Patagonia Location: Ventura, CA Job Posted Time: 2026-09-13 11:13:32 Employment Type: Remote Target Skills & Keywords : Agile, Product Management About the job Experience: •Own and evolve purchase product priorities, with a clear focus on creating a hassle-free, secure checkout and management of payment solutions. •Transform the My Account experience to efficiently guide customers to their desired actions and create a meaningful location for understanding your relationship with Patagonia. •Partner in strategies to collect and transform customer data into an insightful customer model with the intent to deliver a more authentic, personalized experience across all digital touchpoints. •Collaborate closely with Customer Business Technology teams, Finance, UX, Product Marketing, and Digital Studio to translate business needs into product improvements and executable plans. •Develop measurement frameworks for account management and purchase initiatives, including web analytics, customer data management, industry benchmarks, customer feedback, and lifetime value impact. Qualifications: •Customer-centered: You focus on making purchase experiences more intuitive and personalized, especially in moments that can create friction or uncertainty for customers. •Analytical: You use data to identify patterns, validate decisions, and measure product impact. •Collaborative: You work effectively across cross-functional teams and know how to align technical, operational, and customer needs. •Structured: You can break down complex problems into clear priorities, requirements, and next steps. •Outcome-oriented: You care about measurable results, whether that’s improving checkout efficiency, reducing friction, or increasing retained revenue. •Agile in your approach: You’re comfortable iterating quickly, coordinating dependencies, and moving work forward in partnership with technical and business teams. •Mission-aligned: You’re energized by digital product work that supports Patagonia’s values and helps create better experiences for customers and the planet. •5+ years of related experience, leading digital product work in ecommerce or similar customer-facing digital environments. •Strong product skills in areas such as digital product development, product road mapping, requirements gathering, backlog management, UX collaboration, and product testing. •Demonstrated ability to use quantitative and qualitative data to understand customer behavior and inform product decisions. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!