Hiring: Sr Data Analyst, Customer Insights Company: Terminix Location: Tennessee, United States Job Posted Time: 2026-09-16 16:09:58 Employment Type: Full-time Target Skills & Keywords : Accessibility, Pest, Python, SQL About the job Experience: •Minimum 5 years of experience in data analytics or digital marketing analytics required. •Comprehensive expertise in VoC metrics (e.g., NPS, CSAT, CES) •Strong problem-solving and critical thinking skills •Excellent communication, presentation and storytelling skills •Demonstrated ability to work independently and collaboratively Required Skills: •Analyze VoC data to identify trends, friction points, and opportunities to drive business growth. •Merge VoC data with internal revenue and transactional data sets to tie customer feedback directly to renewal, churn prevention, and expansion outcomes, execute advanced analytics (e.g., predictive modeling, quasi-experiments), and measure impact of closed-loop strategies. •Design and maintain automated dashboards to provide real-time insights to stakeholders. •Translate complex quantitative and qualitative data sets into cohesive narratives that inform both technical and non-technical audiences. •Generate comprehensive reports analyzing VoC data for leadership. •Partner with technology teams to audit and ensure the accuracy and accessibility of customer data. •Contribute to the generation and implementation of data-driven marketing strategies to achieve specific business objectives. •Lead recurring meetings to track VoC health and foster alignment. Qualifications: •Bachelor's degree in Marketing Analytics, Data Analysis or a quantitative discipline, OR equivalent years of experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!