Hiring: Sr Customer Success Specialist Company: Wolters Kluwer Location: Houston, TX Job Posted Time: 2026-09-10 11:01:33 Employment Type: On-site Target Skills & Keywords : Change Management, SaaS About the job Experience: •5+ years of experience in Customer Success, Account Management, Consulting, Professional Services, Enterprise Software, or a related customer-facing discipline •3+ years managing enterprise or complex customer relationships •Demonstrated ability to manage multiple customer priorities, actions, and workstreams •Strong communication, presentation, organization, and relationship-management skills Required Skills: •Develop and execute customer success plans tied to customer objectives •Establish and track measurable customer success criteria •Drive adoption and effective utilization of WK ELM solutions •Understand customer priorities and translate them into actionable success initiatives •Help customers identify and communicate value realized from WK ELM solutions •Conduct Quarterly Business Reviews (QBRs) and support Executive Business Reviews (EBRs) •Track customer commitments, milestones, actions, and outcomes •Monitor customer health, adoption, engagement, and satisfaction Compensation: •$71,300 - $124,475 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!