Hiring: Sr. Customer Success Manager (Public Sector, SLED, Civilian) - Washington D.C. Company: Zimperium Location: Washington DC-Baltimore Area Job Posted Time: 2026-09-15 12:42:21 Target Skills & Keywords : Agile, Android, Machine Learning, Risk Management, iOS About the job Experience: •10+ years of experience working with Enterprise software solutions, startup experience desirable •5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers Required Skills: •Account management •Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams •Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities •Drive Product Adoption & Demonstrate Business Value •Strategically drive adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value •Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues •Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer Qualifications: •Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data •Customer Satisfaction & Risk Management •Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations •Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities •Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution •B.S. in Computer Science or an equivalent engineering degree •Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!