Hiring: Sr Customer Success Manager Company: Meltwater Location: Chicago, IL Job Posted Time: 2026-09-03 10:42:19 Employment Type: Hybrid About the job Experience: •4 years of hands-on experience in account management. •At least 4 years of hands-on experience in account management. Required Skills: •Partner cross-functionally with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. •Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. •Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. •Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. •Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. •Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. •Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. •Drive client engagement and product adoption to ensure ongoing value delivery. Qualifications: •A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. •Demonstrated expertise in customer success, account management, or a related field, backed by at least 4 years of hands-on experience in account management. •Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. •Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. •Proactive approach in identifying and addressing customer needs and opportunities promptly. •Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. •Excellent written and verbal communication skills in English. •Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week •The ability to legally work in the country of hire is required for this position. Compensation: •$58,800 - $78,000 / year •Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!