Hiring: Sr Customer Care Specialist (Manheim) Company: Cox Automotive Inc. Location: Phoenix, AZ Job Posted Time: 2026-09-11 11:14:59 Target Skills & Keywords : Phoenix About the job Experience: •4 years of customer service experience or the equivalent Required Skills: •Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible •Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data •Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy •Manage high volume of tasks in a timely and efficient manner •Identify client needs, research issue and provide solutions and/or alternatives •Build sustainable relationships and engage clients by providing best-in-class service •Meet and/or exceed established key performance criteria •Provide excellent client service and advocacy Qualifications: •High School Diploma or GED required; College degree preferred (or equivalent experience) •Minimum of 4 years of customer service experience or the equivalent •Auction and/or logistics/transportation knowledge a strong plus •Excellent oral and written communications skills, particularly in a phone or email context •Attention to detail and follow-through •Demonstrated ability to adapt in a changing environment, Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment •Demonstrated experience being a customer-focused, service-oriented professional Compensation: •Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!