Hiring: Sr. Complaint Resolution Specialist - Mortgage Company: Wintrust Financial Corporation Location: Rosemont, IL Job Posted Time: 2026-09-13 11:08:01 Target Skills & Keywords : Wealth Management About the job Experience: •12 years) and Employee Recommended award by the Globe & Mail (past 6 years). •4+ years working in one or more roles that provide a well-rounded background in all aspects of mortgage origination. Required Skills: •Log, research and analyze complaints (including review of disclosures, information provided by the line of business, and regulations) and determining root causes. •Communicate with lines of business for complaint notification and background, to provide risk guidance, and to facilitate prompt resolutions. •Draft responses for letter/email responses and/or talking points for lines of business to resolve complaints orally. •Perform or help with periodic complaint reporting and trend analysis, including identifying, analyzing, escalating and communicating with partners regarding potential areas of risk. •Assist with complaint management program administration, such as procedure updates and process improvements. Qualifications: •Familiar with mortgage products and their differing requirements, as well as experience reviewing mortgage disclosures and other loan file documentation to assess compliance risk. •Excellent knowledge of consumer protection regulations that apply to mortgage lending. •Exceptional writing, problem solving and analytical skills. Ability to thrive in unfamiliar situations, adapt to change and produce quality work on deadline •Bachelor’s degree is preferred. Compensation: •$71,000 - $92,000 / year •Competitive pay and discretionary or incentive bonus eligible Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!