Hiring: Sr. Collections (SPOC) Operations Supervisor - ServiceMac Company: First American Location: Fort Mill, SC Job Posted Time: 2026-09-10 10:16:43 About the job Experience: •3-5 years of experience in collections, loss mitigation or mortgage servicing •5 years of experience in collections, loss mitigation or mortgage servicing •2+ years demonstrated experience in a lead or supervisory role Required Skills: •Oversee borrower engagement strategies, ensuring SPOCs effectively act as the primary point of contact for loss mitigation and collections-related inquiries. •Monitor team performance metrics, analyze trends, and identify opportunities for improved borrower outcomes, operational efficiency, and compliance adherence. •Provide training, coaching, mentoring, and side‑by‑side support to new and existing SPOC’s, including refreshers on procedures, systems, and compliance requirements. •Conduct regular performance evaluations, deliver constructive feedback, and establish development plans aligned with individual and organizational goals. •Support hiring and onboarding efforts by participating in candidate interviews, assessing skills and cultural fit, and contributing to the selection and successful integration of new collections talent. •Drive continuous process improvement initiatives to enhance workflow efficiency, customer experience, and overall team performance. •Perform special projects, quality reviews, or analyses as required. •3-5 years of experience in collections, loss mitigation or mortgage servicing Qualifications: •Bachelor’s degree or equivalent combination of education and experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!