Hiring: Sr. Client Services Specialists - Key Accounts - Boston, MA Company: Guardant Health Location: Boston, MA Job Posted Time: 2026-09-10 13:12:50 Employment Type: Remote Target Skills & Keywords : Cerner, Clinical Documentation, EMR, Epic Systems, HIPAA, Jira, Microsoft Office, Salesforce About the job Experience: •5+ years of relevant experience working with healthcare providers and crossfunctional teams is required. Required Skills: •Responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts. This role ensures timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams. •The individual in this role must be detail-oriented, operationally disciplined, and comfortable navigating EMR systems and complex clinical workflows. Success requires strong communication skills, accountability, and the ability to collaborate cross-functionally to drive scalable, repeatable solutions. •Access and navigate client/provider EMR systems (e.g., Epic, Cerner) to retrieve patient and clinical data. •Identify and resolve missing, incomplete, or incorrect information impacting case processing. •Identify repeat order time points and coordinate sample collection with the clinical team. •Document findings, actions taken, and resolutions in internal systems with precision and compliance. •Escalate systemic issues appropriately and contribute to process improvements. •Key Account Client Support Qualifications: •Bachelor’s degree required. •Has to live in the Boston Area. •Demonstrated capacity to travel to assigned accounts as required. •Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and crossfunctional teams is required. •Prior field experience strongly preferred. •Demonstrated experience handling PHI and working within HIPAA compliance standards. •Proven ability to communicate complex clinical or operational topics clearly. •High attention to detail with the ability to manage multiple concurrent tasks. •Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems. •Client Services positions are considered business-critical and require flexibility and availability to work during U.S. Company-observed holidays, including the Company’s annual holiday shutdown period, based on client and operational needs. Compensation: •$73,890 - $101,610 / year •Flexible work environment (work from home / hybrid options) •This range does not include benefits or, if applicable, bonus, commission, or equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!