Hiring: Sr. CE Program Manager Company: Smartsheet Location: Bellevue, WA Job Posted Time: 2026-09-10 13:30:17 Employment Type: Full-time Target Skills & Keywords : Program Management, SaaS, Salesforce About the job Experience: •8+ years in program management, preferably in SaaS or Customer Success environments Required Skills: •Strategic Leadership & Representation •Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objectives •Serve as a strategic thought partner to the Customer Experience and Customer Success teams on opportunities and decision-making that further enhance the customer journey •Actively facilitate and support evaluation of tools, processes, and workflows •Partner with business partner leadership on strategic initiatives that bridge digital and scale motions •Present on behalf of leadership in internal and external forums •Design, build, and iterate multi-channel customer engagement mechanisms aligned with Customer Success objectives •Develop end-to-end strategies utilizing Customer Journey Mapping that support onboarding, adoption, and expansion motions Qualifications: •Expertise in program management tools, marketing automation platforms (Marketo, Salesforce), Gainsight Journey Orchestrator, and analytics tools (Tableau) •In-depth knowledge of program management, lifecycle marketing and customer engagement strategies •Proven ability to use data to drive decisions and optimize engagement strategies •Strong analytical and strategic thinking skills with the ability to conduct impact analysis and scenario planning •Excellent communication and presentation skills •Demonstrated ability to evaluate tools, processes, and workflows systematically •Demonstrated capacity to balance hands-on execution with strategic thinking and team leadership •Knowledge and experience with Smartsheet is beneficial but not required Compensation: •$135,000 - $172,500 / year •Employer subsidized medical/vision and dental coverage for full-time employees Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!